Say It Now

leeds-town-hall

Photo: Leeds Town Hall by Andrew Roberts

I was in Leeds last week doing research for a book and in amongst all the industrial history that I discovered, I also came across an outstanding café. Mrs Atha’s is tucked away down a side street in the city centre and not only was it a sublime place in which to linger, but it got me thinking about human interaction. I went for a late breakfast and as I queued to place my order, I took in the surroundings. With bare brick walls, wooden floors, and the now ubiquitous vintage china, it looked pleasant enough. But when I got to the front of the queue and started talking to the two neatly bearded young men in smart black aprons, I was reminded that businesses have a choice. They can do things—or they can do things with care. This was the latter. “Do you have soya milk?” I asked, explaining about my lactose intolerance and migraines. “No,” said the young man. “We use oat milk because it sits in the coffee better.” Without thinking, I wrinkled my nose rather rudely. “I’ll make you a cappuccino,” he said. “I don’t like warm milk,” I said. “Try it and if you don’t like it, I’ll make you something else,” he replied persuasively.

Unconvinced, I sat at a table and waited. Opposite, a man in a three-piece suit with bracelets and a flat cap, tucked into his breakfast and then beamed Continue reading